Chief Operating Officer

North Carolina
Chief Operating Officer

The Chief Operating Officer (COO) is responsible for enhancing the internal organizational processes and infrastructure that will allow Action Pathways, continue to develop and fulfill its mission. The COO reports to and works closely with the Chief Executive Officer (CEO), Chief Financial Officer, HR Director, Agency Advancement Director and Board of Directors in developing and overseeing the implementation of operational strategies for agency programs. The COO ensures all operational areas within the agency are meeting or exceeding established program goals or metrics. COO is responsible for developing implementing, and managing the program aspects of the annual budget in conjunction with the CEO and CFO. He or she must be able to adapt to a continually evolving not-for-profit environment and thrive in a deadline-oriented workplace. The COO manages a leadership team of four program directors.

End date
Opportunity type
Executive Director / CEO / Other C-Level Executives
Job responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

Level of Performance
Employee is expected to oversee all planning, organization, operation and staffing of programs as well as establish, evaluate and measure goal setting and attainment. The COO is expected to develop, implement and monitor creative operational strategies. Employee must demonstrate strong leadership skills in developing senior team members as well as strong communicative skills for effective interaction with agency employees and board members.

• Responsible for the measurement and effectiveness of all operational processes internal and external by ensuring the collection and preparation of statistical data capturing program results and projecting future goals.

• In conjunction with Board of Directors, CEO and senior management participate in the creation of a strategic plan and implementation of new processes and approaches required to achieve them within the established time frame.

• Implement and lead a continuous quality improvement process throughout program areas, focusing on systems/process improvement and growth. Promote regular and ongoing opportunities for staff to provide feedback on program operations by promoting an open-door policy.

• Partner with CEO and HR Director in the design and implementation of strategies focused on recruitment, training and retention directed toward the development of a high performing team of directors and managers while emphasizing the use of strategic analysis, planning and programming to build capacity.

• Partner with senior leadership to install and maintain a human capital development and coaching culture within Action Pathways, Inc.with focuses on training, development, employee relations and retention, performance evaluation and staffing.

• Partner with CEO to represent Action Pathways, Inc.with external constituency groups including community, governmental and private organizations as directed.

• Prepare and submit an annual operational budget to the CEO and CFO and statistical operational related organizational reports to the CEO as required. Effectively measure, manage and monitor reports using agency metrics and report accurately on progress made and challenges encountered.

• Ensure the continued financial viability of Action Pathways, Inc.programs through sound fiscal management. Provide programmatic leadership and input for all strategic planning processes with CEO and staff.

• Assist Agency Advancement Director, as required, in raising additional capital at appropriate valuations to enable the agency to reach or exceed financial objectives in support of low-income clientele.

Application qualifications

• Accountability - Ability to accept responsibility and account for his/her actions.

• Analytical Skills - Ability to use thinking and reasoning to effectively solve a problem. Capable of collecting and analyzing data and present to others in a meaningful format.

• Communication, Written - Ability to communicate in writing clearly and concisely. Edits work. Varies style to meet needs of audience. Able to read, comprehend and interpret written information. Ability to present financial information and/or statistical data in graph formats.

• Conceptual Thinking - Ability to think in terms of abstract ideas. Able to recognize patterns or connections between unrelated situations and systematically organize the ideas into specific actions.

• Ethics - Ability to demonstrate conduct conforming to a set of values and accepted standards. Employee is guided by accepted principles of moral conduct. Responds to individuals and situations with integrity and respect. Upholds organizational values.

• Visionary Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions. Displays passion and optimism that inspires respect and trust of others. Mobilizes others to fulfill the vision.

• Financial Aptitude - Ability to understand how to prepare and manage budgets, and make sound long-term financial based decisions.

• Communication, Oral - Ability to communicate effectively with others using the spoken word.

• Interpersonal Skills - Ability to get along well with a variety of personalities and individuals. Focuses on solving conflict, not blaming. Maintains confidentiality. Listens to others without interrupting. Keeps emotions under control. Remains open to others' ideas and tries new approaches


Medical and Dental benefits, Short Term Disability, Life Insurance, 403B Retirement, Vacation Leave, Sick Leave, Vacation Bonus, Personal Leave. Etc.

How to apply

Visit our website

About the organization

Action Pathways is a non-profit human services agency offering a comprehensive and supportive approach to helping families and individuals achieve and sustain economic security— effectively providing them a path forward in life. Formed in 1964, Action Pathways is part of a national network of community action programs whose promise is to change people’s lives, embody the spirit of hope, and improve our communities.