Chief Administrative Officer

New Orleans
Chief Administrative Officer

Second Harvest Food Bank of Greater New Orleans and Acadiana (SHFB) believes that each employee makes a significant contribution to the success of the company; that contribution should not be limited by the work identified, assigned tasks, and overall responsibilities. Each employee is expected to offer his/her talents, expertise, and services whenever necessary to ensure the achievement of company goals.

This position will provide a pivotal leadership role within the organization. The Chief Administrative Officer (CAO) is responsible for the finance, human resources, and information technology departments; works with the Executive Leadership on long-range strategic planning, annual work plans, budgeting, and the development of performance metrics; and will be responsible for ensuring that all of the systems, policies and procedures are in place to sustain the mission, support the strategic goals and to mitigate risk. This position works closely with the CEO on Board and Board Committee support, planning and policy development and oversees the Human Resources, Finance and Information Technology departments.

End date
Opportunity type
Job responsibilities

• Collaborate with the President and CEO and Executive Leadership to establish and accomplish annual goals and objectives, as well as, strategic plans for the organization.
• Recruit, motivate and lead a high performance management team whose responsibilities encompass Strategic Planning, Performance Measurement, Financial Reporting, Information Technology and Human Resources.
• Oversee the Controller in assuring financial accountability, cost effective and efficient services as well as risk management.
• Oversee the Director of Human Resources in assuring our human assets are developed and engaged through the nurturing of a collaborative and accountable work culture.
• Oversee the Information Technology function in assuring our technology assets are supporting our services in a cost effective and efficient manner.
• Provide leadership to management offering advice, guidance, and direction on business matters, including operational policies and procedures, new initiatives, and management of stakeholder relationships.
• Foster a success-oriented and accountable environment. Look for strategic cross-functional synergies.
• Responsible for the legal business of the corporation including reviewing and approving all contracts and agreements, handling legal concerns and maintaining corporate documents.
• Responsible for risk mitigation by ensuring appropriate insurance, safety plans and compliance programs are in place.
• Lead the long-range strategic planning, annual work plans, budgeting, and the development of performance metrics and measurement against those metrics.
• Collaborate with Executive Leadership to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate strategic objectives.
• Give direction and leadership toward the achievement of the organization’s philosophy, mission, strategy, and its annual goals and objectives
• Participate in meetings and committees as appropriate.
• Comply with all SHFB policies and procedures.
• Maintain professional, positive, and courteous manner.
• Perform other duties as assigned to meet company needs.

Application qualifications

Education: Bachelor’s degree in public administration, business or related field, or equivalent experience.

Experience: 10 years progressively responsible experience in warehouse systems, inventory control, and planning and evaluation in a community organization. 5+ years experience in successful leadership.

Skills and Capabilities:
• Excellent written and oral communication, interpersonal, negotiation and conflict resolution skills.
• Ability to interface effectively with Board, Leadership Team, staff and network of agencies.
• Capable of managing multiple responsibilities simultaneously in a fast-paced, growth environment.
• Strong quantitative, analytical and problem-solving skills.
• Possess confidence, strategic thinking and mission-driven assertiveness to promote a positive, accountable work culture.
• Knowledge of business processes and finance.
• Ability, willingness, and sensitivity to work with diverse stakeholders.
• Dependability, initiative and follow-through.
• Ability to focus on results while working with interdepartmental teams.
• Intermediate-level knowledge of MS Office applications, particularly Word, Excel, and Outlook.
• Ability to supervise and empower staff growth to meet organizational goals.

Allowable Substitutions: Combination of education, experience, and/or training that provides the required knowledge and skills for the position may be considered in lieu of education and/or experience at the company’s discretion.

Second Harvest Food Bank is a ministry of the Archdiocese of New Orleans and member of Feeding America


Medical Coverage: We offer UMR/United Healthcare Network of providers.

Dental Coverage: We offer basic and premium plan options through Guardian Dental Insurance.

Vision Coverage: We offer the VSP network of providers.

Life Insurance: SHFB provides basic coverage to employees.

Disability Insurance: Employees are eligible to receive Short- and Long-Term Disability.

Flexible Spending Accounts: Employees can set aside some of their salary on a pre-tax basis to cover medical and dependent care expenses.

Employee Assistance Program: Referral services for short-term counseling are available to employees and their families.

401K Plan: Employees can contribute a portion of their earnings on a pre-tax basis. There is an employer match.

Time Off: Employees receive generous time off benefits, including sick days and vacation which begins to accrue from your date of hire. In addition, employees receive 13 paid holidays each year.

Family Medical Leave: SHFB is compliant with Family and Medical Leave Act regulations.

How to apply

1. Email resume and cover letter (with salary requirements) to [email protected].

2. Type “CAO" as the only content in the subject line of your email.

About the organization

Second Harvest of Greater New Orleans was founded in 1982 by Archbishop Philip M. Hannan, Bishop Roger P. Morin, and Gregory Ben Johnson, Director of the Social Apostolate of the Archdiocese. By July 1983 the food bank was distributing food to 23 faith-based and nonprofit member agencies.

On September 13, 1985, Second Harvest Food Bank became a fully accredited member of America’s Second Harvest – The Nation’s Food Bank Network, allowing it to receive large donations from all over the country. A merger in 1989 with The Food Bank for Emergencies of Greater New Orleans, Inc. led to the addition of the emergency food box program to the food bank’s efforts to reclaim food that was going to waste. As it grew, the organization went through several name changes, finally becoming Second Harvest Food Bank of Greater New Orleans and Acadiana in 2004.