Benefits Access Coordinator

Benefits Access Coordinator

The Montana Food Bank Network works to end hunger in Montana through food acquisition and distribution, education and advocacy. The Benefits Access Coordinator works with food pantries and local partners to strengthen access to SNAP and other assistance programs through outreach and education. The Benefits Access Coordinator will engage new and diverse community partners, striving to strengthen access to public nutrition programs at the local level. The Benefits Access Coordinator will also provide direct assistance through in-person application clinics and MFBN’s assistance hotline, answering questions and making referrals to additional resources. The Benefits Access Coordinator will support efforts to protect and strengthen access to the public assistance programs by educating policymakers on the importance of these programs in Montana. The position will contribute to other organizational priorities as needed.

End date
Opportunity type
Programs / Agency Relations / Clients
Job responsibilities

Benefits Outreach (65%):
• Grow a network of community partners who provide outreach and assistance for public nutrition programs such as SNAP, helping to increase access to these programs across the state
• Engage partners from diverse sectors such as healthcare, local food and agriculture, senior services, and others in outreach for SNAP and other public nutrition programs
• Develop and provide trainings on SNAP outreach to food pantries and other community partners
• Create and distribute SNAP outreach materials and identify new opportunities for outreach
• Work with the Empowerment Manager to ensure that messaging and outreach strategies are informed by individuals with lived expertise of food insecurity and navigating public nutrition programs
• Educate community partners on the importance of SNAP in Montana through conferences, presentations, and coalition work
• Maintain a strong understanding of the public nutrition programs including eligibility, application procedures, state and federal policies impacting the programs, and common access barriers
• Ensure that the Benefits Access program aligns with the goals and requirements included in Feeding America’s SNAP Outreach Program and Montana DPHHS’s SNAP Outreach Plan
• Provide input on the planning, implementation, and evaluation of the Benefits Access program

Direct Assistance (20%):
• Manage MFBN’s assistance hotline, which includes answering questions about eligibility and program access for SNAP or other nutrition programs, helping clients determine next steps and options to resolve issues, and making referrals to relevant resources
• Conduct in-person application assistance clinics, as well as periodically offering in-person assistance at other events such as health fairs

Program Advocacy (15%):
• Support MFBN’s efforts to educate Montana’s lawmakers on the role of SNAP and other public assistance
programs in local communities, and the importance of protecting and strengthening access to these programs
• Understand barriers to SNAP access in Montana, and integrate insights from clients and outreach partners into MFBN’s policy advocacy

Application qualifications

• Bachelor’s Degree, preferably in social work or social science field and/or 1+ years of experience in advocacy, public policy, human services, or community organizing
• Individuals with lived experience of food insecurity and with navigating public assistance programs are encouraged to apply

• 5625 Expressway, Missoula, MT 59808
• Position is not open to remote work at this time


The salary range for this position classification is $16.86 - $19.84/hour DOE. Final offer will be based on the skills and experience the candidate brings to the position, while maintaining organizational pay equity.

Montana Food Bank Network offers a competitive benefits package including 100% employer paid medical for employee, $175 monthly HSA contribution, retirement plan with up to 3% employer-match, paid holidays, 4 weeks paid time off (PTO) in the first year. We also strive to provide non-cash benefits that encourage a work-life balance and promote the health of our employees and their families, including flexible work schedules, education and training opportunities, and eligibility for the Public Service Federal Student Loan Forgiveness Program.

How to apply

Please submit your resume and cover letter to Gayle Carlson, President & CEO, [email protected]. Position will be open until filled.

About the organization


The mission of the Montana Food Bank Network is to end hunger in Montana through food acquisition and distribution, education and advocacy.


Justice We believe that everyone should be treated fairly and we advocate on behalf of hungry people to ensure that their basic human need for food is met and their voices are heard.

Respect We pledge to be respectful in our interactions with each other and our stakeholders.

Integrity We will uphold our integrity both internally and externally knowing that others expect us to be honest, accountable and transparent. We protect the integrity of our organization.

Trust We promote an atmosphere of trust internally, and between our organization and those we interact with. Our communication is open, courteous and direct.

Excellence We strive to provide excellent service to hungry individuals, our partner agencies, our donors, our community and each other.

Diversity We seek a diversity of backgrounds opinions and skills in our staff, Board, partners and volunteers, and we respect and value all contributions.

Additional information

The Montana Food Bank Network is committed to creating a welcoming and inclusive environment for all employees, and is proud to be an equal opportunity employer. MFBN does not discriminate with regards to hiring, assignment, promotion or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information or any other status protected under local, state or federal law. In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions. Offer of employment is contingent on successful completion of a background check.