Associate Director of Client Assistance Program

Food Bank
Associate Director of Client Assistance Program
End date
Opportunity type
Programs / Agency Relations / Clients
Job responsibilities

The Associate Director of CAP is responsible for providing leadership and accountability of the programs in CAP and its programs within the organization. Directs the CAP Program and the HFB Emergency Pantry. Ensures all programs follow policies and procedures to guarantee audit standards are met. Develops and implements other programs to member agencies. Delivers excellent customer service to donors, member agencies, volunteers and other contacts. Maintains professional business relations with staff and outside contacts. This position is also responsible for assisting with oversight and direction of the program and works alongside the CAP department to ensure that all requirements of HHSC/FEEDING TEXAS subcontract in Region #6 are met. Ensures that CAP, HFB, FEEDING TEXAS and HHSC policies and procedures are always followed. Responsible for the program development and implementation of services in multiple areas, such as, employee development, executing performance improvement plans and corrective action assessments, recruitment, agency and program building, assistance with training and supervision of designated staff members, providing guidance to direct reports, setting clear goals and expectations for program, budget planning, strategic development and execution planning regarding productivity, staffing, and interdepartmental collaboratives. The Associate Director of CAP will also act as a liaison for the Client Assistance Program by attending community meetings throughout Harris County and 11 surrounding counties with the intent of increasing awareness of CAP services, growing community relations and developing new partnerships to implement successful initiatives. Ensures that the overall department facilitates goal-level creation for overall program function and will work with leadership team to ensure that goals are clear and cascade to all CAP staff.

Application qualifications


Requires a Bachelor of degree in Social Work or a related field from an accredited college or university and/or equivalent training and experience. Prefer a Masters of Social Work or related field. Fiscal Management and Budgeting experience plus a minimum of 5 years experience supervising field workers in a public city, county or state system such as CPS, MHMRA, APS or HHSC. 3-5 years of experience providing case work or case management services to clients in the Houston Area. Experience in determining eligibility for city, county or state benefits programs preferred. Knowledge of HIPAA laws and compliance. Program evaluation experience preferred. Spanish speaking bi-lingual preferred. Proficiency using Microsoft Office Programs, such as Word, Excel, PowerPoint, Outlook a must. Experience with State of Texas computer software preferred. Must possess excellent written and verbal communication and presentation skills.


Strong customer service skills and willingness to assist others. Able to communicate complex information clearly. Capable of organizing a new program in conjunction with training and orienting new staff. Attentive to detail. Self starter/self motivated. Ability to work with people from a variety of backgrounds. Strong problem-solving abilities. Able to work cooperatively and coordinate well with other departments, personnel, and volunteers. Ability to operate computer, copier and other business equipment. Ability to organize work, time, and self. Attention to detail, accuracy, and complying with deadlines. Ability to work independently with minimum supervision.


Core Benefits

Disability Insurance
Life Insurance
Accidental Death and Dismemberment (AD&D) Insurance
Direct Deposit and Credit Union Access
Time-Off Benefits

PTO (Paid Time Off) Days
Leave of Absence (including Military Leave)
Jury Duty
Bereavement Days
Work/Life Benefits

Employee Assistance Program
Tuition Reimbursement Program
This information offers only a brief overview of the benefit plans available to Houston Food Bank associates. A description of the benefit provisions, conditions and limitations are provided to associates in the Benefits Summary book. Plans having these programs and features also have exclusions, limitations, reductions of benefits, and terms under which the plans and policies may be continued in force or discontinued. In the event of a conflict between this Web site and the plan documents or policies, the plan documents or policies will govern. The Company has the right to amend or terminate these benefits at any time.