Assistant Manager of Community Investment

Assistant Manager of Community Investment

GBFB Overview
Through the compassion and commitment of our supporters, staff, partners and volunteers, The Greater Boston Food Bank (GBFB) takes a bold, innovative and multi-pronged approach to achieve our mission to end hunger here. GBFB is the largest hunger-relief organization in New England and among the largest food banks in the country. We are committed to increasing our food distribution to provide three meals a day to every person in need in Eastern Massachusetts while supporting healthy lives and healthy communities. Our progress toward this goal is documented by town on our interactive map.

The Greater Boston Food Bank is a member of Feeding America, the nation’s largest hunger-relief organization. Through compassion and action, together we can create a hunger free Eastern Massachusetts. GBFB Team Members will support the Mission to End Hunger Here. They will live our Team Member Values of Team Member Wellbeing, Teamwork, Diversity Equity and Inclusion, Respect, Trust and Our Eastern Massachusetts Community.

GBFB Core Competencies

GBFB Core Competencies summarize the capabilities that are important across all jobs and that we believe collectively contribute to GBFB’s overall success. We believe they support our mission and our values. At the same time, the expected behaviors as they relate to Core Competencies may vary according to the specific job duties, requirements, and level within the organization. Core Competences are usually interpersonal and strategic and are at the heart of how we do our work.

The GBFB Competency Framework focuses on six Core Competencies:

Contributes to a High Performing Team
Builds a Shared Commitment
Empowers Others
Drives Continual Improvement
Communicates Collaboratively
Displays Authenticity and Transparency

Affirmative Action/EEO statement

GBFB provides equal employment opportunities to all Team Members and applicants for employment without regard to race, creed, color, religion, national origin, citizenship status, gender, sexual orientation, marital status, age, disability, handicap, genetic information, protected veteran status or any other characteristic protected by applicable federal, state, and local laws. This applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.

No Team Member or applicant will be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged in or may engage in any of the following: (1) filing a complaint of employment discrimination; (2) assisting or participating in an investigation, compliance review, hearing, or any other activity related to the administration of any federal, state or local law requiring equal opportunity; (3) opposing any act or practice made unlawful by any federal, state or local law requiring equal opportunity; or (4) exercising any other right protected by any federal, state or local law requiring equal opportunity.

Mandatory COVID-19 Vaccination Policy
Company policy requires that all employees be fully vaccinated against COVID-19, and all new hires must be fully vaccinated by the time they start employment. The Company will make reasonable accommodations in accordance with applicable law for qualified individuals to enable them to perform the essential functions of the job, unless doing so would create an undue hardship for the Company.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

GBFB is considered an essential response organization in times of disaster. As such, Team Members are expected to report to GBFB locations as required, after securing the safety of their families, and may be asked to perform duties that are critical (but outside of their regularly assigned duties) in times of disaster.

Job Title: Assistant Manager of Community Investment

FLSA Classification: Non-Exempt

Reports to: Manager of Community Investment

Position Summary: GBFB expert on direct distribution models like mobile markets and CSFP. Oversee the day-to-day administrative responsibilities of direct distribution programming. Manage partnerships with existing direct distribution partners and onboard new distribution partners within the Eastern Massachusetts Community Collaborate across the team to identify opportunities for new partnerships in underserved communities. Ensure GBFB’s direct distribution programing is client conscious and results in equitable and diverse efforts.

Position Essential Duties and Responsibilities:

Manage direct distribution partnerships and ensure partnerships are productive and agreements are upheld including being on site during distribution as required for training or quality purposes.
Perform the administrative responsibilities related to direct distribution initiatives including order entry, customer service, and monthly service reporting.
Oversee components of Commodity Supplemental Food Program, including partner recruitment and training, relationship management, site and client compliance, food distribution, and record keeping.
Train program partners in online client management software and provide ongoing assistance. Ensure data accuracy and manage client recertification process in partnership with direct distribution sites.
Train new site coordinators and volunteer leaders in direct distribution models.
Assess and evaluate current partnerships to increase reach/effectiveness of program sites. Tasks include, but are not limited to, running internal data reports and working with sites to identify areas of growth, creating plans and providing ongoing follow up.
Document program partner interactions in Salesforce and share pertinent programs updates across the Community Impact team.
Collaborate with the Development Team regarding grant applications, fundraising opportunities, and donor volunteer experiences, etc.
Provide a high level of customer service and maintain open communication both internally and externally.
Contribute to the development and maintenance of standard operating procedures for Programs.
Act as an area specific expert and offer essential support to partners is assigned region including conducting compliance visits and responding to regional needs as they relate to enabling, delivery, grant investments, best practices, etc.
Coordinate with the Inventory and Food Acquisition teams to move short coded product via program partners.
Maintain Food Safety Certification.
Ensure AIB standards are maintained.

Knowledge, Skills and Abilities:

Ability to multi-task and manage tight deadlines.
Detail-oriented with strong follow-through, time management, documentation, and organizational skills.
Demonstrated resiliency; strong relationship building and interpersonal skills.
Ability to have difficult conversations with program partners and community organizations and achieve a positive outcome.
Sensitivity to issues affecting low-income, food insecure populations.
Strong written and verbal communication skills.
Valid driver’s license and access to a reliable personal vehicle, required.
Experience with Microsoft Office, required.
Experience with CRM software, like Salesforce, preferred.
Multiple languages, spoken and written, a plus.

Mandatory Education and Experience:

BA/BS preferred.
3 years of experience working with nonprofit service providers or a customer service setting, required.
Foodservice, food safety, or other directly related work experience, a plus.
Demonstrates the required digital competencies that result in the effective usage of the full range of digital technologies at GBFB.

Physical Demands:

Lift or carry up to 25 pounds.
Ability to sit up to three hours at a time.
Ability to work within an open air/cubicle environment.
Ability to work independently and remotely.
Some weekend and evening hours, required.

Work Environment:

The job is primarily performed indoors in a traditional office setting.
Events could take place in a warehouse or in an outdoor setting.

Travel Required

Yes, some in state program site visits require periodic travel.

Can This Position Be Performed Remotely?

Yes, the majority of this job can be performed remotely, some in person activities such as program site visits cannot be performed remotely.

Opportunity type
Programs / Agency Relations / Clients