Agency Services Coordinator

City
Oakland
State
California
Title
Agency Services Coordinator
Description

Do you…

• Understand the daily needs of and care deeply about the diverse and low income communities in Alameda County?
• Relish the opportunity to be out and working in these communities every day?
• Have a passion for maintaining and improving community programs?
• Possess a knack for compliance and enthusiasm for ensuring programs and operations are safe?
• Love the pace and energy of a start-up, but want to work for an established, 31-year young, well-respected non-profit?
• Dream of working at a place with generous benefits that places a premium on professional development?

If you have answered “YES!” to any of these questions, the Alameda County Community Food Bank urges you to apply for the position of Agency Services Coordinator!

End date
Opportunity type
Job
Job responsibilities

PHYSICAL REQUIREMENTS
This work is located in both office environment and community settings. Physical activities necessary in the performance of this job: sitting for prolonged periods; mobility to move throughout the food bank in performance of duties; ability to visit community settings; ability to conduct site visits including walking, bending, stopping, and squatting; ability to communicate in a clear speaking voice in person and over the phone; ability to interpret instructions and questions; ability to use a computer.

Application qualifications

KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED)

• Minimum of 2 years relevant and successful work experience in customer service, case/client management, program evaluation, compliance/standards enforcement, and/or administrative services.
• Strong computer skills including proficiency with the MS Office Suite (Word, Excel, Outlook, PowerPoint).
• Comfort and experience regularly working with relational database management systems (MS Access, Microsoft NAV, Ceres), including demonstrated ability to maintain/update accurate records, perform queries, compile data and generate reports.
• Ability to organize, prioritize work, and meet deadlines.
• Experience working with small community-based and faith-based organizations that serve low-income community members.
• Experience working with people from diverse ethnic, economic, and religious backgrounds.
• Valid California Driver’s License, access to reliable transportation, and insurable driving record.

KNOWLEDGE, SKILLS AND ABILITIES (PREFERRED)

• Bilingual in English/Spanish or English/Mandarin or Cantonese
• Ability to initiate projects.
• Knowledge of and experience with issues related to hunger and poverty.
• Experience with emergency food programs.
• Knowledgeable in food safety practices.

PERSONAL ATTRIBUTES AND VALUES
• Passion, enthusiasm, focus, and creativity around Alameda County Community Food Bank’s vision, mission and values of community, leadership, transparency, and diversity.
• Impeccable integrity and honesty.
• A sense of humor deftly combined with a can-do attitude.
• Strong work ethic with an orientation towards constant innovation and process improvement.
• Flexibility with new, changing and fast paced environments and situations.
• Innovative self-starter and problem solver with a bias towards action.
• Social skills to collaborate with colleagues in a pro-active manner and effectively build strong relationships with outside stakeholders.
• Ability to work both independently (and often out of the office — this position requires 30 to 40% local travel) as well as in a collaborative setting with people of diverse backgrounds and circumstances.

Benefits

This is a full-time non-exempt position working 37.5 hours per week. The starting salary for this position is $26.95/hour ($52,552.50 annually).

• Medical: 100% for employees and 93% for dependents for Kaiser HMO. Buy-up options to Blue Shield HMO and PPO plans are available.
• Dental: 100% for employees and their dependents.
• Vision: Optional
• Flexible Spending Accounts: Optional
• Commuter Benefit Account: Optional
• Supplemental life, ADD & LTD insurance: 100% coverage
• 403(b) plan available on the first day with employer match after one year of service
• Employee Assistance Program: 100% coverage for employee and dependents
• Generous vacation, sick and holiday leave accruals

Deadline
How to apply

If you meet these qualifications and want to join our mission, please send your resume and cover letter detailing your customer service experience through our Careers page located at https://www.accfb.org/about-us/careers/

About the organization

Alameda County Community Food Bank honors our differences and is committed to creating a workplace that celebrates and reflects the diversity of our Community. Applicants who contribute to this diversity are strongly encouraged to apply. This position will support and explore opportunities to broaden and deepen engagement in our Community. ACCFB provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACCFB complies with applicable state and local laws governing nondiscrimination in employment in every location in which the ACCFB has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Additional information

Alameda County Community Food Bank has achieved notable success in recent years. Our accomplishments starts with dedicated, mission-driven colleagues — including a programs team that passionately strives to ensure every child, adult, and senior in Alameda County knows where their next meal will come from. Our Agency Services group is the link between the Food Bank and its member agencies — and the Agency Services Coordinator is responsible for maintaining the relationships between the Food Bank and our partner organizations. The ideal candidate will work with our agencies to both maintain their compliance with Food Bank and government standards, and to improve agency capacity to distribute food to our community. This position requires frequent travel throughout the county working directly with both community and faith-based organizations. The ideal person for this role will be compliance-driven and unafraid to enforce rules, but also professional, compassionate, and understanding of our member agencies’ missions and visions. Flexibility, resiliency, and experience working with people from diverse ethnic, economic, and religious backgrounds are a must.

The 2016 Feeding America Food Bank of the Year, Alameda County Community Food Bank is a well-established and multi-faceted organization serving one in five Alameda County residents. Our organization’s success is built on bold decision-making, a culture of equity and inclusivity, and an environment that embraces innovative thinking. Our bold new vision aims to provide 120 million meals annually through food distribution, government assistance enrollment and forceful legislative advocacy – while also looking beyond meals to examine and improve the impact of our efforts in our community. We have received Charity Navigator’s top rating for 12 consecutive years, ranking us among the top one percent of charities nationwide. Please learn more about our efforts at www.accfb.org.