Agency Relations Specialist

Agency Relations Specialist

Greater Lansing Food Bank (GLFB) is seeking an individual to step into the position of Agency Relations Specialist to join our growing team. As a member of the community partnerships and outreach department, this specialist will work with other agency relations staff to build our relationship and support services to the agency network in our 7-county territory under the direction of the department director.

The ideal candidate must be a hands-on team player with a positive attitude who is diligent, patient, and flexible. Candidate should have excellent communication and interpersonal skills with the willingness to take initiative and be innovative. An aptitude to learn new duties and new skills is a must. A passion for our mission of feeding people who are in need is
important for fulfilling work life. The agency relations specialist adheres to all policies and procedures set forth by Feeding America, AIB and Greater Lansing Food Bank. This is a full-time (40 hours per week), non-exempt position located in Bath, MI, reporting to the director of community partnerships & resources. Hours worked are generally during normal business hours, Monday through Friday, with occasional early morning, evening or weekend hours for special events, agency visits or conferences.

End date
Opportunity type
Programs / Agency Relations / Clients
Job responsibilities

▪ Provide customer service to agencies to include in-person, phone, fax and email communications.
▪ Agency monitoring and site reviews.
▪ New agency orientation; update/revise documents as needed.
▪ Screen prospective agencies and assist with application agreements between GLFB and partner agencies ensuring compliance with GLF policies/procedures and FA standards.
▪ Conduct initial on-site visits and assist in the orientation of new agencies to GLFB procedures.
▪ Conduct ongoing site monitors while ensuring compliance with all documentation requirements and maintain agency files in prescribed methods approved by FA.
▪ Develop and maintain materials for member agencies; such as but not limited to: applications, agreements, policies/procedures, Recalls/Dates and Dents, Civil Rights and ServSafe.
▪ Coordinate Agency Conference with Director of Community Partnerships and Resources and other appropriate GLFB staff.
▪ Identify, recruit and maintain potential agencies and community partners to build relationships with GLFB in collaboration with Director of Community Partnerships & Resources.
▪ Attend county hunger networks meetings, Food Bank Council of Michigan and other meetings as needed.

Other Duties:
▪ Collaborate with Community Partnership staff and other appropriate food bank staff to accomplish organizational goals.
▪ Represent GLFB at meetings and events relevant to Agency Relations as requested.
▪ Attend conferences as assigned, such as Primarius and Feeding America.
▪ Complete other duties as assigned.

Application qualifications

▪ High School Diploma.
▪ Accounts receivable experience.
▪ A minimum of six months experience in a warehouse distribution, order fulfillment or production management environment.
▪ Must have a valid driver’s license and maintain a clean driving record.
▪ Must be able to pass criminal background check and drug and alcohol screening. Subject to random drug screening.
▪ Appropriate professional image; able to maintain composure and effectiveness under pressure and in changing conditions; able to accept feedback as it relates to job performance and responsibilities.
▪ Dependable with a high level of organizational skills and attention to detail.
▪ Ability to work with little supervision but knows when to ask for help or ask questions.
▪ Well-organized and self-directed, with the ability to manage time in a flexible and efficient manner, multi-task to meet deadlines and accomplish work in order or priority with attention to detail and accuracy.
▪ Understands Policy and Procedure development process and significance of organizational compliance.
▪ Experience using office equipment, including: cellular telephone; copier, fax machine, scanner, laser printer, computer, and calculator.
▪ Ability to work independently and as part of a team.
▪ Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
▪ Ability to speak effectively before groups of customers or employees of organization.
▪ Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
▪ Basic math (add, subtract, multiply, divide whole numbers), sorting, and reading skills.
▪ Strong problem-solving skills and ability to manage multiple projects with attention to detail, handle interruptions, maintain focus on tasks and produce accurate work.
▪ A skilled user of Microsoft Office Suite (Outlook, Word, Publisher, PowerPoint, Excel)


GLFB offers a competitive compensation package, including medical/dental/vision insurance, 401k, vacation leave, sick leave, and paid holidays.

How to apply

Please send cover letter, resume and salary requirements to Rebecca Kline, HR Manager at [email protected] . For additional information, please visit Position remains open until filled. EOE. No phone calls please.

About the organization

Founded in 1981, Greater Lansing Food Bank (GLFB) is a highly visible non-profit organization that provides food assistance to individuals and families in need in Ingham, Eaton, Clinton, Shiawassee, Clare, Isabella and Gratiot counties. Food is distributed through an extensive network of food pantries, shelters, community kitchens and mobile distributions throughout the seven-county service area. GLFB annually serves hundreds of thousands of people.