Agency Relations Coordinator

City
Maryville
State
Tennessee
Title
Agency Relations Coordinator
Description

ABOUT SECOND HARVEST FOOD BANK OF EAST TENNESSEE:
Our mission is to compassionately feed East Tennessee’s hungry and to engage our community in the fight to end hunger. Our vision is to provide adequate nutrition for adults, seniors, and children. Second Harvest Food Bank, a member of Feeding America, has worked to eliminate hunger since 1982. Second Harvest Food Bank is the East Tennessee region’s largest hunger-relief charity, operating programs in 18 counties. The food bank secures and distributes more than 19 million pounds of food and grocery products annually through a network of over 650 partnering nonprofit organizations such as food pantries, soup kitchens, shelters, and schools.

JOB SUMMARY: Communication is key as the Agency Relations Coordinator acts as an ambassador for Second Harvest, representing the Food Bank to the agencies. Acts as a liaison between agency partners and the food bank to ensure the effective, efficient, and equitable distribution of product to those in need. The Agency Relations Coordinator is responsible for agency relations functions as they apply to Feeding America standards and procedures. The Agency Relations Coordinator works with the warehouse staff to create efficiencies in agency shopping, engages new agency partners, and improves services for our partners and the clients they serve in our 18-county service area.

AGENCY RELATIONS MISSION:
Provide customer service, both to agencies and clients, ensuring that food is distributed safely, equitably and fairly.

PRIMARY RESPONSIBILITIES:

• Is the primary contact for agencies and acts as an ambassador for the Food Bank. as agency liaison by coordinating and documenting all information and communications with Second Harvest Food Bank.
• Responsible for creating relationship with partner agencies
• Act as agency liaison by coordinating and documenting all information and communications with Second Harvest Food Bank.
• Coordinate receipt and maintenance of monthly agency statistics and reports.
• Review and finalize New Member Application Packets.
• Provide POL training, orientation, pick-up training and other trainings as opportunities arise.
• Update agency contracts and update forms on an annual basis.
• Conduct biannual agency inspections and update data tracker.
• Maintain current agency information and update in the Primarius database as well as hard copy files.
• Process and record agency suspensions and reinstatements in accordance with organizational criteria.
• Communicate with accounting and agencies on past due invoices.
• Plan and coordinate scheduled agency events and training.
• Perform additional duties/projects assigned by Manager.
• Assist with fundraising events as required.
• Attend county meetings as assigned.
• Recruit new partners
• Travel our 18-county area to conduct inspections, site visits and/or trainings.
• Scheduling/Maintaining Food Safety Training Calendars
• Preparing for and attending Second Harvest annual audits.

APPLICANT CHARACTERISTICS:

• Must be detail oriented, self-motivated with strong follow through skills.
• Must be able to effectively communicate and interact with people with diverse backgrounds and experiences.
• Must be able to multitask effectively and work in a fast-paced environment.
• Be willing to educate yourself with information to effectively train our partner agencies.
• Be comfortable with public speaking.
• Must be able to work with management, a team and individually.
• Must be able to work with minimal supervision using independent judgment for decision making.
• Must have a clear understanding of and positively represent the mission of Second Harvest Food Bank.

REQUIRED QUALIFICATIONS:

Bachelor’s Degree in education, social work, or related field, or equivalent experience
Strong customer service skills
Excellent written, oral and interpersonal communication skills
Excellent organizational skills
Strong computer experience and familiarity with Microsoft products such as Word, Excel, PowerPoint
Must have a valid driver’s license

TIME COMMITMENT: The Agency Relations Coordinator position is 40 hours a week. Second Harvest Food Bank’s regular operational hours are Monday-Friday, 8:00 a.m. to 4:30 p.m. May occasionally require evening or weekend hours.

*EOE and Drug Free Workplace

End date
Opportunity type
Job
Category
Programs / Agency Relations / Clients
Job responsibilities

PRIMARY RESPONSIBILITIES:

• Is the primary contact for agencies and acts as an ambassador for the Food Bank. as agency liaison by coordinating and documenting all information and communications with Second Harvest Food Bank.
• Responsible for creating relationship with partner agencies
• Act as agency liaison by coordinating and documenting all information and communications with Second Harvest Food Bank.
• Coordinate receipt and maintenance of monthly agency statistics and reports.
• Review and finalize New Member Application Packets.
• Provide POL training, orientation, pick-up training and other trainings as opportunities arise.
• Update agency contracts and update forms on an annual basis.
• Conduct biannual agency inspections and update data tracker.
• Maintain current agency information and update in the Primarius database as well as hard copy files.
• Process and record agency suspensions and reinstatements in accordance with organizational criteria.
• Communicate with accounting and agencies on past due invoices.
• Plan and coordinate scheduled agency events and training.
• Perform additional duties/projects assigned by Manager.
• Assist with fundraising events as required.
• Attend county meetings as assigned.
• Recruit new partners
• Travel our 18-county area to conduct inspections, site visits and/or trainings.
• Scheduling/Maintaining Food Safety Training Calendars
• Preparing for and attending Second Harvest annual audits.

Application qualifications

• Must be detail oriented, self-motivated with strong follow through skills.
• Must be able to effectively communicate and interact with people with diverse backgrounds and experiences.
• Must be able to multitask effectively and work in a fast-paced environment.
• Be willing to educate yourself with information to effectively train our partner agencies.
• Be comfortable with public speaking.
• Must be able to work with management, a team and individually.
• Must be able to work with minimal supervision using independent judgment for decision making.
• Must have a clear understanding of and positively represent the mission of Second Harvest Food Bank.

REQUIRED QUALIFICATIONS:

Bachelor’s Degree in education, social work, or related field, or equivalent experience
Strong customer service skills
Excellent written, oral and interpersonal communication skills
Excellent organizational skills
Strong computer experience and familiarity with Microsoft products such as Word, Excel, PowerPoint
Must have a valid driver’s license

Benefits

Medical, dental, vision insurance
Short and long term disability
EAP
SEP with Employer Match
Life insurance
Paid Time Off
12 paid holidays

Deadline
How to apply

Fill out out online application and attach a resume and cover letter at:

https://jobapps.hrdirectapps.com/applicantform/D5755080562/0

About the organization

Our mission is to compassionately feed East Tennessee’s hungry and to engage our community in the fight to end hunger. Our vision is to provide adequate nutrition for adults, seniors, and children. Second Harvest Food Bank, a member of Feeding America, has worked to eliminate hunger since 1982. Second Harvest Food Bank is the East Tennessee region’s largest hunger-relief charity, operating programs in 18 counties. The food bank secures and distributes more than 19 million pounds of food and grocery products annually through a network of over 650 partnering nonprofit organizations such as food pantries, soup kitchens, shelters, and schools.

Share
Tweet