1. Oversee, maintain and expand current programs including children’s programs (School Pantry, Backpack, Summer Food Service, Afterschool Snack), senior programs, nutrition education, and client services including benefits enrollment and healthcare services. 2. Supervise Programs Administrators, Client Services Coordinator, and Healthcare Services Coordinator, understanding all job functions and responsibilities, providing support as necessary. 3. Ensure timely and accurate reporting, paperwork, contract management/fulfillment, compliance with grant guidelines, and site surveys. 4. Maintain and expand knowledge of existing community programs, and nonprofit collaborations, community-building initiatives through the attendance of community functions and relationship-building. 5. Serve as expert on local, state, federal, and other policies impacting special populations such as children and older adults. This includes knowledge of current and proposed legislation and government reimbursement programs. 6. Conduct outreach initiatives to engage new partners, while coordinating with the Partner Services team to bring on new sites including training and compliance with all FSF and other policies and procedures. 7. Provide regular, timely, thorough, and accurate reports including spreadsheets, presentations, and narratives, as needed by external and internal parties. This includes preparing for all audits of FSF, grant requirements, demographics, and distribution of information. 8. Serve as liaison between partner sites, government entities, and anyone involved with the implementation of FSF programs. This includes coordinating with school districts, child advocates, and others involved with providing service to underserved populations. 9. Provides reporting and documentation assistance to partner sites to ensure the accurate and timely reporting of attendance, product counts, etc. Maintain all qualifying paperwork of partner sites. 10. Provide excellent customer service and communication to partner sites including a timely response to phone calls and emails 11. Represents FSF as necessary at events and meetings. 12. Regular surveying of sites to assess product and program satisfaction and efficacy. This includes the creation, collection and analysis of survey results. 13. Assist Vice President of Community Relations as needed.
• Bachelor’s Degree (Master’s preferred)
• At least four years of program development and management experience
• Experience with field research, data analysis, survey design
• Innovative and entrepreneurial spirit with ability to develop programs and initiatives
• Knowledge of local community, existing programs, and political landscape
• Ability to work under pressure in a fast-paced environment with multiple deadlines and responsibilities, while simultaneously maintaining composure and ensuring excellent customer service.
• Strong computer skills with proficiency in Microsoft Office, specifically Excel
• Sensitivity to diverse populations with the ability to serve people in a compassionate, patient, friendly, and courteous manner, showing sincere interest in people’s concerns.
• Strong communications skills, both written and verbal, with comfort and ability to speak publicly.
• Ability to ensure policies and guidelines are met.
• Ability to manage time efficiently and to work independently with minimum supervision.
• Ability to take initiative and see projects through from start to finish.
• Ability to work cooperatively with other staff, volunteers, and agency personnel.
• Experience and comfort with training, teaching, and supervising others.
• Attention to detail, accuracy, and deadlines.
• Strong moral compass including the ability to exercise good judgment and discretion, including a demonstrated impartiality to certain organizations, agencies, groups, or individuals.
• Strong grammar, spelling, and math skills
• Positive attitude, flexibility, and good sense of humor
• Possession of a current and valid, Florida’s driver’s license, liability insurance and a clean driving record. Must have access to reliable transportation.
The primary objective of the Feeding South Florida (FSF) Programs Manager is to oversee current FSF programs and assist with the creation and implementation of new ones. Support of programs includes the stabilization, expansion, and execution of current Children’s and Senior Programs, as well as supporting the Client Services side of programs. Outreach and grant management and reporting are associated with programs, as is a general understanding of policy, federal and state guidelines for the support of special populations. This position works closely with all areas of the Community Relations department, including development, communications, and distribution.