Food Bank Name Central Texas Food Bank
Austin, TX
Post Date July 5, 2017
Job Title Social Services Helpline Coordinator
Description Social Services Helpline Coordinator position available in Austin, TX
Opportunity Type Job
Job Responsibilities

Act as a primary contact provide education and resources to individuals seeking assistance through the Helpline. Manage high volume of calls for referrals from various partner and community agencies, including healthcare clinics. Document all calls outgoing and incoming in the Helpline tracking spreadsheet. Check faxes for client documentation and referrals. Provide prescreening of callers for eligibility for benefits. Provide application assistance to clients in person and over the phone, as needed. Listen to client’s needs to determine referrals to programs that may benefit them. Communicate clearly and effectively with clients. Refer clients to area food pantries and other services as available. Provide Social Services team with marketing materials, as needed, for expansion efforts. Communicate effectively and timely with manager and coworkers to research client problems and find solutions. Meet all scheduled reporting requirements. Maintain daily records of all activities utilizing data tracking software and spreadsheets. Attend necessary training sessions and perform other duties as required to support the program. Other duties as assigned.

Application Qualifications


Education, Experience, and Training

Two to five year’s full-time, wage-earning experience in social services or customer service related industries. Bachelor's degree in a Human Services field from a college or university accredited by an organization recognized by the Council for Higher Education Accreditation (CHEA). Experience in data entry is required. Bilingual in Spanish required. Must possess and maintain a valid Government Issued Driver’s License.

Knowledge and Skills

Excellent written, oral and interpersonal communication skills. In particular, the ability to understand and organize detailed information and to write about or talk extemporaneously on that information. Ability to juggle multiple projects with attention to detail and accuracy while adhering to deadlines in a high-energy, fast-paced environment. Basic understanding, familiarity, and sensitivity to hunger and poverty issues. Ability to work cooperatively and productively within a high performance, results oriented, environment Ability to work independently with minimum supervision. Exercise good judgment and discretion; strong ethical character capable of handling confidential information. Proficiency in Microsoft applications such as Word, Excel and PowerPoint. Proficiency with the Internet and non-profit software Demonstrates superior customer service and organizational skills.


Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, identify colors, hear with aid, see, write, count, read, speak, analyze, alphabetize, lift and carry under 50 lbs., perceive depth, operate a motor vehicle, and operate motor equipment. Conditions may include working outside in inclement weather, working closely with others, working alone, working protracted or irregular hours, and traveling by car, van, bus, and airplane. Equipment (machines, tools, devices) used in performing only the essential functions include computer and related equipment, calculator, copier, fax machine, telephone, and automobile. The above statements are intended to describe the general nature and levels of work to be performed and are not intended to be an exhaustive list of all responsibilities and duties.

Deadline August 4, 2017
How to Apply

Please go to to apply for this position.

About the Organization
Additional Information

Central Texas Food Bank’s Social Services team provides application assistance and additional resources to individuals who are potentially eligible for Supplemental Nutrition Assistance Program (SNAP), formerly food stamps, and other benefits. The principle objective of this position is to act as a primary contact for the CTXFB Social Services Resource Team.  Duties include, but are not limited to: managing the Social Services Helpline, educating potential SNAP (food stamp) recipients of Social Services processes, and pre-screening individuals for available services throughout the CTXFB 21-county service area. This position will serve as a subject matter expert related to data collected for reporting purposes on the Helpline and other projects. Additionally, the Helpline Coordinator serves as a resource to assist other regional partners and may provide application assistance for potentially eligible individuals. This position maintains excellent working relationships with all program partners and clients, accurately documents all activity related to the Helpline, and meets all tracking and reporting requirements of the grantor and CTXFB.


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