Food Bank Name Central Texas Food Bank
Austin, TX
Post Date September 7, 2017
Job Title IT Specialist
Description IT Specialist position available in Austin, TX
Opportunity Type Job
Job Responsibilities


Plan and manage the installation, upgrade, repair, movement, and replacement of desktop PCs, laptops, and peripherals Support MS Office and all other Food Bank client-based application software on Windows operating systems and mobile devices Provide primary support for the Food Bank Helpdesk on day-to-day technical issues Provide for the check in and out of Food Bank owned computer related equipment such as laptops and projectors Recommend new hardware and software solutions to benefit the Food Bank operations and missions Manage or implement spam/spyware blocking technologies and remediation Support and deploy various wireless devices, including cell smartphones Manage network and desktop support tools as well as IT automation initiatives Support remote users and infrastructure at offsite locations Provide training and/or overviews to new and existing staff on IT programs and applications Maintain an up-to-date database of assets, usernames, license keys, passwords, and other information vital to the IT department and organization Maintain regular data backups and complete restoration tasks when necessary Work with outside vendors to resolve issues with services or equipment Support VOIP phone system Manage Active Directory users and groups Manage Microsoft Exchange mailboxes and distribution groups Ensure overall infrastructure health including phones, LAN and WAN

Application Qualifications


A. Education, Experience, and Training

Three or more years of helpdesk and desktop support experience in a business environment and/or a non-profit organization Bachelor's degree from a college or university accredited by an organization recognized by the Council for Higher Education Accreditation (CHEA) required Industry certifications such as CompTIA A+, Network+, MCP, or MCDST preferred but not required Strong knowledge of Windows operating system installation, configuration, and troubleshooting Competent in local and network print services and printer support Experience with virtualization technology (VMware)

B. Knowledge and Skills

Must possess strong customer service and interaction skills and a willingness to assist staff that represents a varied level of computer skills

Ability to quickly and independently understand new technology, then provide support and consultation on usage of new technologies

Working knowledge of network and data communication protocols and technologies

Must be able to verbally convey complex communications to individuals and groups in a clear and non-technical manner

Ability to understand and follow written and verbal instructions

Ability to work cooperatively with staff, volunteers and clients

Self-directed and able to report activity to supervisor

Strong organizational skills

Able to organize reports in a clear and concise manner

Must be able to handle and protect confidential information


Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, identify colors, hear with aid, see, write, count, read, speak, analyze, alphabetize, lift and carry up to 50 lbs., perceive depth, operate a motor vehicle, and operate motor equipment. Conditions may include working outside in inclement weather, working around machines with moving parts and moving objects, working closely with others, working alone, working protracted or irregular hours, and traveling by car, van, bus, and airplane. Equipment (machines, tools, devices) used in performing only the essential functions include computer and related equipment, typewriter, calculator, copier, scanner, fax machine, telephone, and automobile.

Deadline October 7, 2017
How to Apply

Please go to to apply for this position.

About the Organization
Additional Information


The objective of this position is to provide computer end-user support and technical assistance to Food Bank staff. Responsibilities include, but are not limited to, the set-up and support of approximately 100 PC’s, laptops, printers and projectors; installation, diagnosis of software and hardware problems, preventive maintenance, upgrading, and repairing to provide optimal performance for users.


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