• Consistently exemplify the vision & values of Second Harvest Heartland.
• Remain current with the SNAP/FoodShare Program, processes and procedures, as position requires.
• Maintain an understanding of program barriers, and policy issues related to the SNAP/FoodShare program. Identify and develop strategies to overcome barriers that prevent the people from fully utilizing SNAP/FoodShare program.
• Identify new sites to partner with, transition sites for optimal outcome, and retire unproductive sites and collaborating interdepartmentally where appropriate.
• Provides personalized SNAP/FoodShare application assistance utilizing online application and paper applications, where online connectivity is not available.
• Provide detailed explanation of outreach and screening opportunities to member agencies, particularly food shelves/pantries, providing training, support, supervision of efforts and assistance when possible.
• Perform sales efforts including: (1) Providing detailed explanation of benefits to potentially eligible people, and converting potentially eligible participants into clients by assisting with applications and support materials for the SNAP/Foodshare program. (2) Solidifying new partnerships with agencies, organizations, counties and individual clients.
• Offer role as liaison for future client follow-up and communication by resolving matters with regard to SNAP/FoodShare policy, outreach, and application process on behalf of clients at the county, and occasionally at the state level. Additionally, handle client complaints thru proper channels.
• Provide innovative outreach methods to working poor, families, and seniors as well as to diverse cultural and immigrant populations
• Collect required data and as assigned, develop and implement systems and materials necessary for the tracking of program efforts, processes and outcomes.
• Interpret policy at the state and federal level with regard to the federal SNAP/FoodShare program; ensuring that accurate information is given & to effectively advocate on behalf of clients; providing feedback to management.
• Develop and maintain strong relationships with other support organizations such as Feeding Wisconsin, Feed My People and Feeding America Food banks - using them to advocate for more client support and assistance, as appropriate.
• Provide explanation of a variety of SNAP/FoodShare benefits to community members and organizations through public presentations and one-on-one meetings.
• Train, support, and supervise volunteers and occasionally interns, to provide screening, application assistance, and other related projects.
• Plan and execute short-term business objectives, and contribute to long-term planning.
• Good working knowledge of Western Wisconsin resources
• Comfortable working with clients from all walks of life and advocating for them when needed
• Be able to meet monthly individual & team assigned SNAP/FoodShare application goals
• 4 year degree or equivalent education preferred
• At least 1 year customer contact/customer service or human services experience required
• Experience in training/teaching and public speaking
• Valid driver’s license and good driving record
• Experience working with diverse populations & community based/nonprofit organizations helpful
• Ability to listen, assess and troubleshoot resistance to program enrollment
• High quality customer service/sales skills (exhibit objectivity, calmness and helpfulness)
• Volunteer management experience (desired)
• Attention to detail
• Ability to set own priorities and work independently
• Professional written and oral communication skills
• Intermediate Microsoft office programs and computer skills.
|About the Organization
Second Harvest Heartland is one of the nation’s largest, most efficient and most innovative hunger relief organizations. Second Harvest Heartland provides an average of 75 percent of all food distributed by its food shelf partners, and in 2015, provided more than 77 million meals to nearly 1,000 food shelves, pantries and other partner programs serving 59 counties in Minnesota and western Wisconsin. Second Harvest Heartland leads through innovation, finding efficient, effective solutions to connect the full resources of our community with our hungry neighbors.
Responsible for creating and maintaining a strong, partnering relationship between Second Harvest Heartland (SHH) and member agencies while administering assistance to people potentially eligible for the Supplemental Nutrition Assistance Program (SNAP)/FoodShare, at a variety of community locations in St. Croix, Polk, Burnett and Pierce counties in Western Wisconsin.