Food Bank Name Second Harvest Heartland
Maplewood, MN
Post Date June 7, 2017
Job Title Food Rescue Specialist
Description Food Rescue Specialist position in Maplewood, MN
Opportunity Type Job
Job Responsibilities

DUTIES AND RESPONSIBILITIES:

Donor Relations and Food Procurement “We constantly challenge ourselves, because we know previous results are no guarantee of future success”.

  • Collaborate with Food Rescue Manager and team members to increase donor program participation
  • Call-on multiple donor sites per week to engage retail staff members
  • Solicit food and related products through contact with donors
  • Assist in soliciting prospective donors
  • Prepare and present reports documenting donations and trends to donor partners
  • Manage donor and agency contact information, document store and site visits and recognition, and donor and agency training engagements
  • Develop and execute annual donor stewardship plans by donor, with support of FR Manager
  • Maintain active communication with internal partners (e.g. Food Rescue fleet drivers and Agency Relations staff) to identify potential issues and opportunities for program improvements
  • Provide onsite training for store employees participating in the Food Rescue Program
  • Assist Food Rescue Manager with donor relations: provide recognition, conflict resolution, and problem-solve; train store employees in the donation process; and answer donors’ concerns
  • Inform manager of any problems or issues that staff is unable to solve with the donor in a timely manner
  • Maintain and submit timely and accurate reports of donor engagement, expenses, and other records required by SHH and Food Rescue Manager
  • Participate in all staff meetings

Partner Agency Support

  • Facilitate Food Rescue Agency Partnerships with retailers
  • Provide training and follow-up support as required by program expectations, agency or retailer request
  • Support the SHH Value “we’re all in this together” by working collaboratively with Agency Relations Account Specialist to train, support, and increase and expand agency-direct Food Rescue relationships with donors
  • Provide support for all agency partners to execute required Stewardship responsibilities
  • Provide excellent customer service to foster relationship with agency partners Customer Service
  • Demonstrate a clear understanding of our internal and external customers by responding to their needs with a high degree of urgency or informing the program manager if they are unable to do so. Be an outstanding role model for other program and company staff in customer service.

Application Qualifications

QUALIFICATIONS

Knowledge and skills needed:

  • Bachelor’s degree plus two years of service in retail food industry preferred
    • Self-starter who can work independently and efficiently under minimal supervision
    • Attention to detail and with excellent follow through. Ability prioritize work activities
    • demonstrating effective time management
  • Experience in account management and marketing
  • Ability to travel to perform food solicitation duties, including overnight travel
  • Ability to navigate SHH 59 county service area
  • Ability to perform detailed work related to record keeping of donations and strategic planning
  • Presentation / public speaking skills
  • Excellent customer service skills
  • Knowledge of warehouse safety, food and product handling
  • Intermediate skill level with Microsoft Office Suite environment and ability to learn internal software platforms
  • Experience and/or willingness to interact appropriately with culturally diverse individuals and communities
  • Excellent oral and written communication skills
  • Excellent problem solving and planning skills
  • Ability to work cooperatively with other staff and volunteers
  • Ability to both speak and write English
  • Ability to follow both written and verbal instructions with minimal supervision
  • Valid driver’s license, safe driving record, current personal vehicle insurance and ability to be insured by SHH
  • Ability to use personal vehicle for SHH business
Benefits

Benefits for eligible employees

Deadline July 9, 2017
How to Apply

To apply, please visit www.2harvest.org. Click on About Us and then Careers. Click on job title to apply. Second Harvest Heartland is an Equal Opportunity Employer.

About the Organization

Second Harvest Heartland is one of the nation’s largest, most efficient and most innovative hunger relief organizations. Second Harvest Heartland provides an average of 75 percent of all food distributed by its food shelf partners, and in 2015, provided more than 77 million meals to nearly 1,000 food shelves, pantries and other partner programs serving 59 counties in Minnesota and western Wisconsin. Second Harvest Heartland leads through innovation, finding efficient, effective solutions to connect the full resources of our community with our hungry neighbors.

Additional Information

POSITION SUMMARY

The Food Rescue Specialist is responsible for securing donated food from retailers by both directly serving retail partners and facilitating relationships between retailers and partner agencies. This Food Rescue Specialist is responsible for stewarding Food Rescue donors to cultivate or strengthen relationships, as well as increase donations and/or program participation. Work closely with assigned agencies to maximize donations and maintain standards of Food Rescue Program.

BEHAVIORAL EXPECTATIONS

  • Support SHH Vision and Values in all aspects of the job
  • Lead with your heart by actively working to rescue as much food as possible to help our neighbors in need. This supports our mission to “End Hunger through Community Partnerships.”
  • Be an outstanding role model for other program and company staff in customer service
  • Demonstrate a clear understanding of our internal and external customers by responding to their needs in a timely manner or informing the program manager if they are unable to do so
  • Understand safety policies and actively promote safe practices in the workplace
  • Maintain constructive relationships and demonstrate respect for everyone contacted
  • Keeping in mind that our differences make us stronger, deal constructively with conflict and focus on the situation, issue or behavior and not on the person. Diffuse situations before conflicts arise, resolving conflicts directly and actively promoting and gaining cooperation from others both internally and externally
  • Accurately provide and receive information in oral and written communications. Consistently provide ideas, opinions, or information in a professional way. Actively listen to others and demonstrate understanding of other points of view
  • Willingness and ability to adjust to changing conditions or priorities
  • Be innovative by taking the initiative to identify and act on problems and lead by example

 

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