Job Details

Food Bank Name Food Bank of Northwest Indiana, Inc.
Gary, IN
Post Date May 5, 2017
Job Title Operations Director/Manager
Description Operations Director/Manager position available in Gary, IN
Opportunity Type Job
Job Responsibilities
  • Manage all aspects of the storage and distribution of food; Management of fleet and warehouse equipment:
  • Collaborate with Food Sourcing staff to ensure the smooth, efficient operation of Food Bank of Northwest Indiana’s food acquisition and distribution process.
  • Provide leadership to new program initiatives focused on increasing distribution of product to participating agencies and programs.
  • Ensure compliance with all applicable Feeding America, OSHA, AIB, and government regulations and health codes.
  • Provide oversight for the maintenance of the equipment - including truck preventive maintenance.
  • Research and make recommendations to supervisor concerning leases, major purchase agreements, and contracts.
  • Serve as the lead for the Food Bank of Northwest Indiana’s internal food safety committee.

Develop and create an effective inventory control program:

  • Ensure that complete and accurate records are maintained of products received and distributed, including donated food and food from government programs.
  • Ensure that inventory cycle counts occur weekly and that a full physical inventory is conducted quarterly. Promptly notify supervisor of any significant discrepancies.
  • Implement additional inventory control measures as necessary and appropriate.
  • Work with the development team to ensure that all donor reporting and requirements are met

Develop, implement, and manage a cost-effective and efficient system of transportation of food donations:

  • Ensure compliance with all applicable trucking laws, regulations, and requirements.
  • Provide for a dispatch and routing system to maximize efficiency of food pick-up and delivery.
  • Work with the Food Sourcing Manager to identify and utilize donated transportation.
  • Ensure that donor pick-ups are timely and accommodate donor needs.
  • Maximize involvement of volunteers and client agencies picking up food directly

Effective Personnel Management:

  • Provide supervision, including regular supervision meetings, training, and evaluation to the Operations staff.
  • Create a daily schedule for Operations team, including drivers and warehouse staff.
  • Ensure that disciplinary actions of or related to Operations staff positions are reported to the Director of Business Administration in a timely manner.
  • Provide clear, concise instruction to Operations staff, including regular communication of staff expectations. Hold staff accountable for assigned task, duties, and projects

Administrative Tasks and Duties:

  • Ensure Operations staff complete and submit appropriate paperwork and receipts on time and in accordance with organization policies and procedures.
  • Participate in the development and management of the annual operating budget.
  • Provide timely and accurate reports to the Executive Director and Board of Directors as required.
  • Responsible for inventory control software management and operations.
  • Other duties as assigned by the Executive Director.
Application Qualifications

Manager Level: Associates or Bachelor’s Degree in Business Operations/Management or related field. Director Level: Master’s Degree or equivalent work experience/education/training/certifications preferred

Five or more years’ experience in warehousing; management experience in warehouse or the food industry preferred; strong work ethic and focus on continuous improvement; excellent people management skills to supervise and motivate staff and volunteers; ability to maintain an accurate inventory and complete required reports; computer experience; budgeting experience; knowledge of use and maintenance of warehouse equipment; ability to work in a multi-cultural environment; commitment to Food Bank of Northwest Indiana’s mission to fight hunger

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands; reach with hands and arms; talk; and hear. The employee is occasionally required to stand; walk; sit; stoop, kneel, crouch or crawl; and lift and/or move up to 30 lbs

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to or working near moving mechanical parts. The employee is occasionally required to work in outdoor conditions and extreme non-weather cold. The noise level in the work environment is usually moderate.


Salary commensurate with experience and other qualifications. Quality benefits package includes:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
Deadline June 4, 2017
How to Apply

Email résumé and cover letter to:

About the Organization

The Food Bank of Northwest Indiana has been leading the Region’s fight against hunger since 1982 and distributes more than 4.2 million meals each year to hungry kids, adults and seniors across Lake and Porter counties. Each month the Food Bank serves more than 22,000 individuals and families through its 100+ partner agencies and programs like Pantry on the Go, Commodity Supplemental Food Program for seniors and the BackPack program. Visit to learn more and join the fight against hunger in Northwest Indiana.

Additional Information

The Operations Director/Manager has responsibility for the Food Bank of Northwest Indiana’s food distribution operations: ensuring the safe and sanitary receiving and storage of all products, managing the smooth and efficient distribution of food, keeping accurate and timely records, maintaining good relationships with client agencies and volunteers, supervising operations staff, managing equipment, fleet, and facility maintenance.


Stay Informed

Get email updates about what we're doing to help solve hunger and how you can help.