Food Bank Name Feeding South Florida
Pembroke Park, FL
Post Date May 25, 2017
Job Title Client Services Manager
Description Client Services Manager position available in Pembroke Park, FL
Opportunity Type Job
Job Responsibilities

JOB FUNCTIONS

  • Leads the curriculum development, planning, and evaluation of client services programs aimed at providing life skills and benefits assistance for the purposes of improving overall health and wellness. 
  • Defines, launches, manages, and evaluates program activities and protocols. 
  • Manages direct reports to accomplish program objectives, communicating clear expectations, coaches performance, and conducts evaluations of direct reports. 
  • Assesses client needs and program outcomes by collecting and analyzing survey data, and other local quantitative and qualitative data. 
  • Clearly documents, analyzes, and reports on findings including procedure documentation, grant reports, and internal dashboards. 
  • Assist with the development of forms, manuals, brochures, and education materials as needed. 
  • Participates in the implementation of client recruitment, community awareness, and overall organization marketing campaigns. 
  • Conduct client intake/pre-screening, provide case management services, and provide benefits application assistance at either FSF facility or at community partner sites. 
  • Assist clients (either in person or via phone) with pre-screening, applications, recertification, phone calls, faxing, copy services, for all programs, as needed by the client. 
  • Educate clients about life skills programs and the follow-up and commitment necessary to achieve meaningful results. 
  • Ensure necessary grant and demographic information is obtained and tracked from participating clients and PAs, then compiled in a timely and accurate manner. 
  • Follows through with strategies to educate the community about benefits program myths, the importance of participation, and reducing barriers to access. 
  • Works with other agencies and groups to achieve greater impact, avoid duplication and enhance the effectiveness of client services throughout FSF’s quad-county service area. 
  • Maintains positive relationships with clients, community partners, government agencies, and volunteers. • Represents FSF at community events and meetings. 
  • Assists VPCR as needed.
Application Qualifications

QUALIFICATIONS

  • Bachelor’s Degree (Master’s Degree preferred) in social work, public health, or other relevant discipline. 
  • Minimum six years’ experience developing and managing client-centric, evidenced-based programs that have sustainable and measurable impact on clients served. 
  • Minimum three years’ management experience of caseworkers or other positions that work directly with at-risk populations. 
  • Sensitivity to diverse populations with sound judgment and the ability to serve people in a compassionate, patient, friendly, and courteous manner, showing sincere interest in people’s concerns. 
  • Strong moral compass with ability to exercise discretion, including a demonstrated impartiality to certain organizations, agencies, groups, or individuals. 
  • Experience with, and mastery knowledge of, all state and federal benefits assistance programs such as SNAP, WIC, TANF, Long Term Care, and Medicaid. 
  • Ability to work under pressure in a fast-paced environment while multiple deadlines and managing responsibilities, while simultaneously maintaining composure and ensuring excellent customer service. 
  • Strong leadership skills with ability to take initiative. 
  • Strong communications skills, both written and verbal, with comfort and ability to speak publicly and teach others. 
  • Strong computer skills with proficiency in Microsoft Office. 
  • Strong grammar, spelling, and math skills. 
  • Positive attitude, flexibility, and good sense of humor. 
  • Must have access to reliable transportation. 

PHYSICAL DEMANDS & WORKING CONDITIONS:

  • Based on OSHA Standards Lifting requirements are 50lbs and when lifting loads heavier than 50lbs, use two or more people to lift the load. 
  • This position works in a typical office setting. There may be extended periods of sitting, standing and/or bending; listening, talking and/or visual concentration; writing and/or computer use. 
  • After business hours work is required occasionally throughout the year. 
  • Frequent travel between quad-county areas using personal vehicle is required. 
  • Occasional same day, out of town travel for meeting, conferences and special events using personal vehicle and/or public transportation is required. 
  • Occasional overnight, out of town travel for meetings and conferences using public transportation is required. 
  • Involves activities in both office and warehouse environments with exposure to the climate and South Florida weather. 
  • The noise level in the work environment is usually moderate to loud.
Benefits

Employees are eligible for benefits on the first of the month following 60 days of employment. COVERED BY FEEDING SOUTH FLORIDA: MEDICAL INSURANCE

  • United Healthcare HMO fully covered for employee 
  • NPOS Plan available for a nominal out-of-pocket cost to employee LIFE INSURANCE 
  • $15,000 worth of coverage at no cost to employee 

ACCESS PROVIDED TO THE FOLLOWING:

  •  Dental | United Healthcare DMO and PPO Plan 
  • Vision | VSP 
  • Life Insurance | UNUM (Additional coverage and short-term options available) 
  • Aflac Voluntary Benefits: 
    • Critical Care 
    • Hospital Advantage 
    • Accident Indemnity Plan 
    • Cancer Plan - Short Term Disability 
  • Flexible Spending Account 
    • Health Care | Minimum $200 - Maximum $2,600 per calendar year 
    • Dependent Care | Minimum $200 – Maximum $5,000 per calendar year 

OTHER BENEFITS PROVIDED:

  • 401K • Paid Time Off - 136 hours (17 days) for 1-5 years of employment - 176 hours (22 days) for 5+ years of employment 
  • Federal holidays off 
  • Monthly cell phone reimbursement 

*All benefits are subject to change upon prior notice to employees

Deadline August 25, 2017
How to Apply

Interested and qualified candidates should submit their resume and salary requirements to careers@feedingsouthflorida.org. No phone calls please.

About the Organization

Feeding South Florida’s mission is to end hunger in South Florida by providing immediate access to nutritious food, leading hunger and poverty advocacy efforts, and transforming lives through innovative programming and education.

Additional Information

POSITION TITLE: Client Services Manager

DEPARTMENT: Community Relations

REPORTS TO: Vice President of Community Relations (VPCR)

CLASSIFICATION: Exempt, Full-time

EXPERIENCE: Mid-Advanced career

POSITION SUMMARY

The Client Services Manager is responsible for the planning, design, implementation and management of all programming that helps move Feeding South Florida (FSF) clients from dependency to self-sufficiency. This position is responsible for the development of programmatic and community-based initiatives designed to improve the overall health and well-being of at-risk populations, including evidenced-based program design for behavior change, and community outreach and collaboration. CSM is responsible for the management of Client Services Coordinators (CSCs) to ensure improved outcomes through results analysis and reporting.

 

Stay Informed

Get email updates about what we're doing to help solve hunger and how you can help.